Alpha Residential Care Agency Providing home care solutions

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The cost to live at  an Alpha Residential Personal Care home varies depending on the individual's decision to have a private or shared room. 

Please contact our office to schedule a tour and for more information.  945-225-7898

Our exceptional staff work hard to enhance our residents’ quality of life through meaningful connections, quality, support and stability which cannot be quantified. After you have taken a tour and decided that our community is your top choice, we can give you a breakdown of the cost. The cost varies depending on your financial budget, and if you will need a shared room or private room. The price includes all amenities.

There is always one staff for every three clients in the home.  This can also vary depending on the time of day and the needs of the clients.  We strive to ensure there are enough staff members on duty to provide the quality of care and support that our clients require.

Our trained caregivers have over thirty years of healthcare experience.  We are committed to ensuring the welfare of our residents and staff by educating them on how to recognize personal safety hazards and on what protective actions to take to reduce risk, prevent injury, and promote safety. 

All staff are provided with yearly training updates and support to help them develop the skills and knowledge needed to succeed in their roles. This ensures that staff can perform their duties effectively while maintaining high standards.

 Good nutrition and healthy food options are important for supporting the dietary needs of each resident. A nutritional assessment including likes and dislikes is performed on each resident, and a dietitian is consulted to design a personalized meal plan. Our staff works with the resident’s doctor to accommodate special dietary needs, such as low sodium, low sugar, soft foods, or vegetarian meals. We also respect diverse cultures and food choices. We ensure that food is available each day and stocked for emergency situations.

Special attention is noted for food allergies and sensitivities or intolerances, such as lactose, gluten, nuts, shellfish and eggs.

Staff are trained to recognize allergy symptoms such as hives, swelling and difficulty breathing, and when to call 911 as an emergency response.

Yes.  We provide a range of activities designed to support our residents’ physical health, mental stimulation, social engagement, and their emotional well-being.

 We ask detailed questions during our personal interviews to see what types of activities our residents would enjoy participating in.

Social activities include table games, puzzles, book reading, movie night, ice cream socials; Arts & Crafts which include painting, sewing and crocheting; Live entertainment, Therapeutic activities, Music therapy, Bible study, Personal grooming, Dining out, Birthday and Holiday celebrations, Nature walks, Life Skills Labs which include tech lessons in messaging, emails and facetime, and Virtual Reality Tours.

We have an open-door policy.  

We practice proactive strategies by communicating, setting clear expectations, and equipping our team with the skills and knowledge to handle issues effectively, which include actively listening and addressing feedback from our residents, families, and staff. By implementing these strategies and fostering a culture of continuous improvement, we can significantly minimized complaints, enhanced overall satisfaction, and build stronger relationships with both the clients and staff.

If the resident or family has a complaint, the first step should be to contact the Office Manager at 945-225-7898 and from there, they have an option to receive a call back from the Administrator.

Individuals who have a grievance or complaint have the right to bring the matter to the attention of the Administrator, and have it resolved to their satisfaction.

 · To prevent falls in bathrooms, grab bars and non-slip surfaces have been installed.

· Residents have access to pull cords and call lights for emergency assistance.

· Proper lighting has been installed throughout the facility.

· Smoke and Carbon monoxide detectors are checked regularly.

· Clear evacuation plans have been created with staff and resident training.

· Medication is stored and locked in a secure area.

· Residents can request nightly safety checks or other regular visits.

· There are security cameras in all common areas, and motion sensor lights.

· There is a check-in and check-out system to ensure residents are present and accounted for.

· Background checks are conducted on all staff.

 The office manager schedules transportation days for doctor’s visits, shopping, religious services, and other errands. There is also transportation provided for scheduled outings such as dining out, group outings and personal grooming. However, availability and scope of services may vary depending on the resources available to the residents.

Transportation will need to be scheduled 24-72 hours in advance except for in emergency situations. Most of the scheduled days for appointments and outings will be on fixed days. (Monday for doctor visits and shopping, and Fridays for outings.)

· DART Paratransit is available for eligible seniors and people with disabilities.

· Myridedallas.org is a transportation coordination service for senior adults.

· Uber Health is a phone-based ride-hailing service for senior adults.

Most senior adults will eventually need medical care on an ongoing basis. Our residents are able to age in place while receiving the care that they need.

· We are partnered with a 3rd party Home Health office for medical needs.

· We have on-call Visiting Nurses for triage and clinical support.

· There is mobile dental care available for seniors and special need residents.

· Affordable Medical Supplies can provide rentals on durable medical equipment, such as wheelchairs, scooters and beds.

· Park Compounding Pharmacy offers free delivery, auto-refills and immunizations.

· We have 24/7 onsite staff and caregivers trained with years of experience to meet the needs of our residents in the event of a decline in their health.

A new resident and their family is greeted by our welcoming committee, where lunch is served, and orientation is performed.  They receive and sign all necessary documentation before moving in.

A monthly newsletter is sent to families about upcoming events, updates and changes to keep them informed, engaged, and reassured about their loved one’s care and lifestyle. We foster a relationship with the family that will help to ensure their loved one is receiving the love and support they deserve. We welcome family member visits and calls whenever requested. It is vital for good health and peace of mind for our staff to know who in the family to call if there are any concerns that needs to be addressed regarding the resident.